INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

we strive to ensure that the product you receive matches the picture on our site as closely as possible, there can occasionally be slight differences due to variations in manufacturing or lighting. Rest assured, we work with our suppliers to maintain high standards of quality and accuracy. If you have any specific concerns or need further clarification, please feel free to reach out to our customer service team for assistance. 

Where can I view my sales receipt?

You can view your sales receipt in your account on our website. Simply log in to your account, go to the "Order History" or "My Orders" section, and select the relevant order to view and download your sales receipt. If you have any trouble accessing it, please contact our customer support team for assistance!

How can I return an item?

To return an item, please follow these steps:

  1. Log In to Your Account: Access your account on our website and go to the "Order History" or "My Orders" section.
  2. Select the Order: Find the order containing the item you wish to return and select it.
  3. Initiate the Return: Click on the "Return" or "Request a Return" button and follow the prompts to provide details about the item and reason for the return.
  4. Print Return Label: If a return label is provided, print it out and attach it to the package.
  5. Ship the Item: Send the item back to us using the provided return label or instructions.

For detailed return instructions, including any deadlines or conditions, please refer to our Returns Policy on the website or contact our customer service team for assistance.

Will you restock items indicated as “out of stock?”

We regularly restock popular items, but availability can vary depending on the supplier. If an item you're interested in is out of stock, we recommend checking back later or signing up for restock notifications if available. You can also contact our customer service team for more information on when the item might be available again.

Where can I ship my order?

We ship throughout Ethiopia,

Where can I ship my order?

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